AK
Anne-Marie Kriek
1 reviews | Active since Feb 2014
24 May 2022, 09:39
Very bad service and empty promises
We ordered food from Nando's Meyersdal on 17 May 2022. They delivered the wrong food (Veggie bowl instead of chicken Avo & halloumi boujee bowl). We informed them of this via their website and got a call back where they promised to deliver the correct bowl the next day at 10am. That never happened!! I then send another query a day later and was told they would look into it - once again nothing happened and I did not hear anything since then!! Very poor service (and not the first time)
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Replies (2)
Nando's's replyOfficial
24 May 2022, 15:44Good day
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
Nando's's reply24 May 2022, 15:44
Official
Good day
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
AK
Anne-Marie Kriek's updateReviewer Update
27 May 2022, 11:12Does not help that you say you will have a look and come back to me and then once again nothing happens!!!
AK
Anne-Marie Kriek's update27 May 2022, 11:12
Reviewer Update
Does not help that you say you will have a look and come back to me and then once again nothing happens!!!