Very Bad Service

Went to Nando’s Westgate Mall, placed my order and was told it will be ready in 15min, left the shop and returned 30min later and still my order is not ready, was given less than what I have ordered. So they took some chicken that was ready packed to add on my order and had to wait while they grill another. Nonetheless I did not complain about this, I waited and left the store. Now I get home my order is not in a perfect order, they’ve added Hot Chicken that is not cut, I didn’t order Hot and I had specifically said they should cut my chicken into 8pieces. I call the store the Manager did not even apologize for this and told me to go back to the store, I asked why must I now waste my petrol driving back to Nando’s with a mistake that they did and if so who will compensate me for my petrol? He then said he’ll ask the guys of Mr D to deliver it as I was about 10min away from Westgate, he asked for my address and my number of which I gave him, the time of my call was 18:17pm, 1hour later still no call or delivery to exchange my chicken. I decided to go to the store and give them a piece of my mind, I get to the store the Manager smiles while I’m fuming as if I’m a mad person just causing a seen over nothing. Still has the audacity to tell me that my problem is that I’m rude. No apology about the whole incident, worse part he walks away while I’m complaining as to why did I have to drive back and an hour later, with no update of my delivery, with a mistake they did. I demanded my refund of which he gave and I left the store. I don’t even want to elaborate on the condition of the chicken itself. Great disappointment I must say and as for the arrogance of the Manager I’m in disbelief.