PN
Pamela N

1 reviews | Active since Sept 2018

05 Sept 2018, 21:25

Very bad service!

I’m disappointed with Nandos Meadowlands.

My sister and I placed an order around 7:30pm and we were told the chicken is not ready yet and inwe should wait for 45mins . We decided to go home and ask them to deliver to our address we paid for delivery as well and we waited for 2 hours our food was not delivered then we decided to call them and to our surprise the oven is broken they had to fetch our order at Jabulani mall . They don’t call us to apologize and to update us.i want my money back they must deliver it at my house I’m not going to drive back .What kind of service is this !! Why don’t you shut down, because you don’t know your story!!i will never go to Meadowlands Nandos again.

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Replies (1)
Nando's
Nando's's reply06 Sept 2018, 17:49
Official

Dear Pamela,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)