Very bad Customer Service from the Manager!

Nando's Sandton City!

I am unhappy with the level of service I received from the Team especially the Manager at Nandos Sandton City! I place an order at 12:00 pm today (17/06/2022) and this order only arrived at 13:30 pm - at this time my lunch was already over! At around 13:20 pm then called because it was over 1:30min and I still haven't received my order! I requested to speak to the manager (Abrinah), and I explained exactly what happened with my order I expressed how unhappy I am with the level of service. She (Abrinah) said to me that it's the delivery guy's fault and that I should lay a complaint with Ubereats - her tone wasn't apologetic at all and she sounded like I was even crazy complaining. I said to her - she shift the blame and did not take any accountability, she proceed to say that she doesn't understand how she must apologize or take accountability because it was not their fault. The Delivery guy (Ndlovu) arrived and said to me he had two orders to deliver and that the Restaurant took long, I again called them to put the call on loudspeaker - I spoke to Maureen who at this time had a conversation with Ndlovu on the call. The delivery guy said and Maureen confirmed that when he got there the order wasn't rung yet and he had to wait for it to get done which took longer, he says he got the order at 13:17 pm that when he sent a text via the uber eats app to say he is coming. It was the restaurant that took long and the manager couldn't even take accountability and apologize for the inconvenience!!! I placed the order using Evelyn Ngwenya's Ubereats account and paid with a Mastercard ending with 8620. I am very disappointed and I will not leave this here if you don't do anything about it. Waiting on your prompt response!