1 reviews | Active since May 2011
Very bad attitude
Good day,
Please check how long it took to get order number 254 on 24th September 2017 at 10:07 at Nando's Panorama, well after waiting 20 minutes I asked the Manager (Nkosana) how long it takes to get an order and he told me 12 to 15 minutes and said I can see for myself that they are busy, really??? I don't have a problem with Nando's being busy but I do not appreciate bad attitude, I went to talk to nando's website to share my experience and no response received, so I guess I had to go to social media.
I get my order and no apology offered for the 30 minutes I waited for the order and I had a special request on my meal and asked Nkosana if my request was done and he said yes, when I got home the meat was burnt and no special request. I am not happy at all and i will not a accept someone calling me without investigating the details, a simple phone call with an apology is not addressing the matter.
If I complain about someone I don't expect a call from a person in a similar role as this is not addressing the issue at hand.
To make matters worse I complained about this on the 24th and i am only getting a call today the 02nd???
Dear Thabang,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)
Dear Thabang,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)