1 reviews | Active since May 2017

01 Jul 2018, 11:30

Vangate Nandos, 3rd time wont be the charm sorry. Your service is poor

This is now the second time that I have been to Nandos Vangate Mall where they have under-delivered. On the first occasion after we have already ordered our meals we were told that there are no rolls and that there are no salads to go with our meals. How is this possible if the people who go to Nandos almost always buy rolls and salads with there R219 special. Lo, and behold the 2nd time around I again ordered this special and guess what? No salads and no rolls. It would be better if there were proper planning and communication letting customers know that a certain item is out of stock before they ordered, not when they go sit down expecting to eat what they paid for. The store might as well sell take away chicken because there is nothing else other than chicken. Poor poor poor service.

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Replies (3)
Nando's
Nando's's reply02 Jul 2018, 11:41
Official

Dear Muhammed,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)

Nando's
Nando's's reply02 Jul 2018, 11:41
Official

Dear Muhammed,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)

Nando's
Nando's's reply02 Jul 2018, 11:41
Official

Dear Muhammed,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)