NV
Nelisiwe V

1 reviews | Active since Aug 2013

05 Aug 2015, 10:35

Utterly useless staff - these people should not in

I went to Nandos in Centurion Lifestyle Centre and purchased a meal at the Drive Thru. I was firstly given the wrong meal, which cost way more than mine, despite the fact that I was requested to hand my slip in, which I handed back. About 10 minutes later I was given my meal, but 1 the quarter chickens I had ordered was incorrectly flavoured, so I handed it back and was asked to go and park and they would bring the meal to me as they could only put it on the griller then and this was going to take time and hold up the cars behind mine.<br> <br> I parked, as requested and twenty minutes later I was still waiting. I then left my car and went inside the restaurant and handed them back their meal and asked for my money back and only then did the person servicing the Drive Thru remember that I was still waiting and only then did they start grilling the chicken. When I again demanded my money back, she went and called the 'manager', who took his own time and proceeded to take new orders from customers before assisting me.<br> <br> The whole establishment is full of could not care less, hopeless and useless staff. The 'manager' is the worst of the lot, could not possibly 'manage' a credible thought

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Replies (1)
Nando's
Nando's's reply05 Aug 2015, 13:28
Official
Hello Whynow?,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)