1 reviews | Active since Jan 2020
Utterly terrible service from Nando's Waterfall Drive Midrand
Good day
I trust this email finds you well.
I'm deeply disappointed in the service of Nando's Waterfall Drive Midrand.
We went to Nando's to sit in and eat and, 1. The cashier (Safirrah) answering a call on the phone, leaving us and walking away without issuing us the table number, we had to call another waiter asking what is happening now. 2. We received incorrect orders 3. We had to fetch cutlery, glasses, serviets and sauce ourselves. 4. People that came in after us was assisted before us. 5. I had to go ask how far the food is, after point 4. happened. 6. No waiter was at our table for assistance at all. 7. We called the manager and she didn't give us any assurance or ease in her solving the problem.
I must say that the service is completely terrible at the branch, there is no supervision done over staff, it is as if staff members in the restaurant are friends and can do as they want.
I have pictures of the slip, showing the *********** cashier Safirrah that assisted us.
CAN NANDO'S SOUTH AFRICA STEP IN URGENTLY?
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)