SC
Shabeer C

1 reviews | Active since Aug 2015

05 Aug 2015, 14:49

UTTERLY DISSAPOINTED

I am a fond ***** of nandos peri peri chicken and can have it for breakfast, lunch and supper if i could. I usually have a nandos meal almost every second day but my past few experiences have now made me reconsider.I place my order of a family pack and could not made myself more clear on saying EXTRA SAUCE and WELL SPICED peri wedges but each and every time i get my order behold theres no sauce and wedges have little or no spice at all , when ever i contact the branch and query this i get told that they only allowed 60ml per order i even offered to pay extra if i had to and got told to buy a bottle sauce. i am sure all companies have guidelines but Nandos is reknowed for the sauce which is what i want and the amount of money i spend in all your branches i dont think its too much to ask<br> <br> Needless to say if this is how nandos would like to treat loyal customers maybe its time to change my fondness to another restuarant.<br> <br> Yours peri dissapointed<br> Shabeer

0
Replies (1)
Nando's
Nando's's reply06 Aug 2015, 10:53
Official
Hello shabz167,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)

Best regards,