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Andries M

1 reviews | Active since Apr 2018

07 Apr 2018, 20:03

Useless Service at Nando’s Krugersdorp

Useless service at Nando’s Krugersdorp/Key West: We drive-thru order was placed, I was told 4min waiting time. At collection 4min became 12min, due to shortage of chicken... After 20min I went inside and requested a refund, the manager refused! I left without refund. Only then came the manager running with my order.. 25min later.. Will never support or recommend again!

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Replies (1)
Nando's
Nando's's reply08 Apr 2018, 10:27
Official

Good Day Andries Mouton

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.

Kind Regards,

The Nando's customer care Team