Useless online and delivery service.

It just buzzes me of the awful customer dissatisfaction I have received from Nandos, I thought I’d let this go but it has really touched me as Nandos customer service has just ignored my response instead of investigating the matter. I recently used the online ordering platform thinking it would make things quick and easy instead it was hell, my order arrived after 2 hours and when I contacted the restaurant they told me to wait as there are no drivers, imagine!! I had to order something elsewhere and couldn’t cancel the order, when it arrived the food was very cold and the rice just soggy, we couldn’t even eat the food and again I contacted the restaurant and all they could say was your food was delivered sir. My order number was ***. I did lay numerous complaints on the website and social media pages but just buzzed that I never got any response or atleast an apology or assurance that this is being looked into or investigated by Nandos. I tried to order again from another Nandos using the Nandos online still same thing, food took too long to arrive and the driver blamed the restaurant that they called him late so I just deleted my account and never ordering online again from the Nandos website.