1 reviews | Active since Jun 2018
Useless "delivery service" and management
Useless delivery service and terrible management attitude. I called Nando's Faerie Glen yesterday to place on order for delivery but somehow this delivery was sent to Woodlands (Woodhill Boulevard) to assist with biggest mistake ever. I dont know why this was sent to them either as we always work through Farie Glen without these problems. I order at 11h45 received the order number 6753/186700 on message with delivery time of 12h40 from Woodhill Boulevard. A little before 13h00 I called them to confirm what was happening with the order they said he left recently? and would be another 10 mins I advised that its already almost 20 mins to which the response I received was ya thanks - awesome no explanation nothing. Then a further 20 or so minutes later still nothing. My husband called and advised he would like to cancel the order and place a complaint to which (what we were advised after was the Manager of the store put the phone down) he called back and advised them it was unacceptable service to put the phone down on people for starters there is no explanation as to why this is so delayed and clients should be told in the start that Nando's were planning to take 2 hours still no care from the branch we advised to cancel the order. A bit later around 13h30 the driver decides to show up after we have advised them to cancel so he was sent away and we ordered food from a more reliable place.
Nando's is spending money on advertising with no regards to service learn to be honest from the start people cannot sit around wondering what happened - you will also note there was an order for a child also wondering why food is not coming disappointing people from a young age as well.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)