NW
Nicholas W

1 reviews | Active since Mar 2015

17 Mar 2015, 15:07

Unwanted Customers

Myself and two others decided to go to the blackheath branch for a quick dinner around 8 on the 16th. We used the sit down area and after ordering and been seated the staff started to put all the remaining chairs and furniture on the tables surrounding us and a number of other patrons. The floor mops were then brought out. I asked then manager to remove the chairs from the tables as they were dirty and ask the cleaners not to mop while we were eating our food. I was laughed at, the mopping continued and three chairs were removed. When my food arrived, both portions I ordered were provide hot (spicy) when they were ordered lemon and herb, I am sure a pure mistake ( sarcasm intended ) good job I eat spicy food any ways. I will not be back

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Replies (1)
Nando's
Nando's's reply31 Mar 2015, 11:50
Official
Hello KlausRSA,


Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS -62157 Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***