nM
naledi M

1 reviews | Active since Sept 2017

22 Sept 2017, 11:46

unsatisfied customer

22nd September 2017, i went to nandos carlton centre for their special. i got to the line at 9:45 only for the shop to be opened at 10:35 due to in staff delivering the special to their friends who made orders with them prior to us consumers actually buying and having to wait the line so long. when we asked to speak to the manager some zimbawean staff member refused and said he does not know who the store manager was. from where i was standing it would have been possible to get the special meal but i could not as there was a lot of ******** concerned .

i must say that i am very upset and i will no longer step foot at any nandos outlet

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Replies (1)
Nando's
Nando's's reply22 Sept 2017, 15:33
Official

Dear Naledi

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)

Best regards,