Unsatisfactory service & terrible customer care experience

<p>I am done with Nandos!! They fail to provide you with a service that they offer to customers. How the #!$*% do you get that right though? There is a reason why I want the damn breast chicken with extra sauce. Extra sauce is part of the service they offer to their customers is it not? Then why is it that if I ask for it I do not get the damn service? "Value added service" service neither the less.</p> <p>There is a handful of your franchises that I have never had an issue with and funny enough they are all in the North of Joburg. Best service is the franchise in Norwood. Why is that?</p> <p>I just bought a meal for the family at the Nandos Flora Centre. I politely and humbly asked Mpumi several times for extra sauce. I was literally begging. She responded by ensuring that she will personally go and advise the cook or whomever he/she is. At the collection window I asked that lady to ensure that there is extra sauce. She confirmed that there is. Note that I did not ask her to check anything else but the extra sauce cause that completes my meal. Guess what? I got home and I felt the same way I felt when I asked for the same thing at the Ndofire mall in Soweto. Disappointed and frustrated.</p> <p>If the one thing that kept me buying your food has been taken away, then I guess I am gone too. I never used to be a fan of Nandos until I was introduced to Breast chicken with extra sauce. Spoke to the manager at Flora Centre, no customer care experience whatsoever, telling me about procedure that customers don't know about. Why should I be bothered with something I don't know about & was never told about?</p> <p>It was good whilst it lasted.</p> <p>Mxm</p>