RN
Rudzani N

1 reviews | Active since Dec 2013

30 Jul 2015, 13:32

Unpleasant Lunch

It was my 2nd time buying at this Nandos as it is the closest to the office. My 1st time I ordered a 1/4 chicken and rice and a mielie. the rice and chicken was fine but the mielie didn't taste good. It tasted off but I threw it away without eating. So yesterday I decided to buy the same meal, rice and chicken but instead of the mielie buy 3 wings for me to eat later on for dinner. When my food was delivered all the chicken pieces were BURNT! The chicken also had an off taste! I couldn't eat any of my chicken pieces because it was burnt and it had an ugly taste and it wasn't cooked properly even had pink on the inside.<br> <br> VERY DISAPPOINTED as I spent a lot of money on a meal I didn't eat!! I want my money back.

0
Replies (1)
Nando's
Nando's's reply30 Jul 2015, 16:37
Official
Hello Rudzi_N,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)