MW
Marozelle W

1 reviews | Active since Feb 2014

20 Nov 2015, 18:12

Unpackaged Nandos Rolls

Nandos will have to do something about their rolls. The previous time that I bought a roll with my order I recieved one in a open packet (I didn't like it very much but as they come in packs of 2 I didn't make a issue about it..) But today we ordered 2 Nandos rolls, when we received our order the 2 rolls was just thrown into the bag with our burger boxes..NO wrap or packaging of any kind in sight.. THIS IS NOT ACCEPTABLE !!! It's just as good as me buying sliced polony at a supermarket and they just put it in my plastic bag with the rest of my groceries without wrapping it.. I was really looking forward to my Nandos roll with chips, but I threw it away because I don't know where that roll has been or who touched it..

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Replies (1)
Nando's
Nando's's reply21 Nov 2015, 11:13
Official
Hello Marozelle,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***