Unimpressed ????

So today I called Nando’s Circus triangle in Mthatha, I buy my lunch there most of the time. There’s a number that you dial ***, when you dial this number you have an option of dialing 1 where you speak to the call center people to place an order or 2 to speak to the guys at the store directly . I dialed option 2 to speak to the guys at the store directly , so a guy I think his name is Hlubi answers the phone, before he even takes my order he interrogates me about why I dialed option 2, I said because I wanted to and he said he had to cut a very important call to answer my call and he is paying for that call center service. I was very hurt by his comments because the mere fact that I had an option to press 2 instead of 1 means I can do so, and for him to tell me blatantly that he was on an important call, makes me wonder if mine wasn’t important, being a customer. I feel like option 2 should not be available so that the service that Hlubi is paying for can be utilized, so that we as customers don’t waist his time and have him cut off important calls to answer unimportant ones from customers ????