1 reviews | Active since Nov 2013
Unhygienic,horrible service and bad attitude
Today I visited the Nandos Branch at South gate mall and since the cashier whom assisted the service was pathetic they plain down rude and have extremely bad attitudes with us as the customers,the order was placed and I requested to eat there instead of a takeaway.<br> <br> When getting to the seating the table was a mess and as always I waited a while thinking one of the waiters/waitresses will clean the mess from the previous customers,10 minutes passed by and no one bothered to clean the table yet they all walked passed and saw the mess.I nicely asked the waitress 'Gloria' to please clean the table which she bluntly refused by just saying with an attitude shes coming but she did not assist<br> <br> While still waiting for our table to be cleaned i saw ****roaches crawling in the passage and underneath one of the fridges where the soft drinks are stored that is plain down messy and unhygienic since those insects can land in our food we are served,the place itself needs a proper clean up.<br> <br> Finally a waiter came to wipe the table with a sulky face like he was forced to do so,the chicken we were served tasted half raw and the food was late even most of the customers went collecting their own food.
Thank you for taking the time to submit your feedback through the Hello Peter website.
We have logged your interaction, with interaction number CAS-62385-JS1FTL assigned.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
Thank you for taking the time to submit your feedback through the Hello Peter website.
We have logged your interaction, with interaction number CAS-62385-JS1FTL assigned.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
