TN
TSHILISANANI N

1 reviews | Active since Nov 2017

28 Nov 2017, 14:53

Unhappy with the Order

I called nandos pretorius and was assisted by Maletsatse, I ordered a National combo meal Mild and chicken cut into 8 pcs with EXTRA sauce. I repeatedly said extra sauce because I know they never put it at Nandos, she agreed very well. Until the meat arrives so dry and no sauce the meat was crushed we can barely see wings in that meat only 5 pieces were full the rest was crushed, when i called they telling me the agent who I talked to is te one who gave them incorrect order. Am very disappointed after paying a lot of money including delivery for such service. I love nandos with my colleagues but this was the last stop for us

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Replies (1)
Nando's
Nando's's reply28 Nov 2017, 19:52
Official

Dear Tshilisanani,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)