1 reviews | Active since Nov 2016

01 Jul 2018, 14:44

Unhappy customer

I am so unhappy with the service I received at Nandos Sunward Park. I ordered a chicken platter at 13:31. By 14:00 my platter was not even yet prepared. Only when I stoop up for the second time, Penny assigned one of her ***orkers to assist me. I was advised that my order will take 15-20 minutes and instead took 42:00 minutes plus. Two customers who placed their orders after already received their orders before me.

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Replies (1)
Nando's
Nando's's reply02 Jul 2018, 19:14
Official

Good day Blackpearl

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)