Unhappy customer

On Friday 29/10/2021 I ordered Nandos online,l at Metlife Plaza, Kabega, Port Elizabeth, and my order had miss items. I'm still waiting for some form of response or feedback, atleast some sort of clarity and acknowledgement. I reported on Friday night that my cool cooldrinks were not included in my order, as per receipt no. DFD***2. I did not get my daughter's Liqui-Fruit and my Stoney. My query needs to atleast be attended to, and the customer deserves good service. It's unacceptable to take someone's money and not account when they do not get what they paid for. Atleast have some decency to respect your customers.