1 reviews | Active since Aug 2015
Unhappy about quality of food
On Sunday 18 February 2018, I ordered the kiddies meal (chips and chicken fillet) from the drive through Nandos at Kyalami corner. I paid for it after the order and immediately when I got to the collection window, it was ready and I was really amazed by the speed at which it was (I assumed) prepared and packaged. We we arrived home I was shocked...and literally wanted t cry my eyes out. The chips were cold and stale...absolutely unbearable for a 2 year old to eat. The fillet was dripping in sauce and you could tell that this was cooked a day before, it was chewy and had zero flavour. I decided if I couldn't eat that, there was no way I was going to serve it to my child. So I threw it in the bin (my hard earned money gone to absolute waste) and had to prepare something for my child to eat. I am extremely unhappy about this event and the lack of attention to detail and most importantly QUALITY.
Good day,Bongi
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Good day,Bongi
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team