YN
Yolanda N

1 reviews | Active since Feb 2017

03 Feb 2017, 11:56

Unhappy

<p>I ordered for collection earlier today from the Nandos on Pretorius Street in Pretoria Central. </p> <p>I stood a while by the "call and collect"side of the counter before being assisted. </p> <p>The lady read or my order whilst checking the bag that contained the order. </p> <p>When I got to the office I find that the order is incomplete. The receipt lists what I ordered and the lady who assisted the counter read all that I ordered but it was not the case.</p> <p>I was too hungry and displeased to walk back to the restaurant to request for the missing food. </p> <p>The service this week hasn't been the best.</p>

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Replies (1)
Nando's
Nando's's reply03 Feb 2017, 15:56
Official

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.