Unfair
<p>My dad went to order take away on the 10th October around 7:25pm and as he left he forgot his wallet on the couch in nandos with an amount of R5000 CASH in the wallet. He went there the next morning and the manager said there is no wallet, I later called nandos and asked to talk to the manager on duty and asked him to please check on the CCTVs for the wallet or who had taken it. I gave it about 20mins and I called back to confirm the time my dad was there. He then said they have the wallet,one of the ladies working there had found it but in order for me to collect it I should wait for her to start her shift at 3pm as the wallet was in her locker. Which I found very unprofessional because she was supposed to hand it to the manager on duty at the time. I went to request the wallet just after 2pm as it was my lunch hour at work. They couldn't give me the wallet as they didn't have keys to the locker. The manager on duty didn't wanna know what was in the wallet and the amount of cash in the wallet and kept telling me I can't blame her staff if anything is missing or if money was taken out, I understood that but requested they check if a customer sitting next to the wallet had taken money out of the wallet before it was found but the manager wouldn't listen to my request and kept saying it's not their responsibility and nandos isn't held responsible for any loss of items. My dad collected the wallet and all that was left was R1800 and all his papers and cards was left all mixed up and messy so obviously somebody went through the wallet. I want to know what happened to the money and see the camera footage!!!!! This is a disgrace honestly!!!!!!!! </p>
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)