MH
Mark H
1 reviews | Active since Jan 2013
02 Sept 2016, 07:52
Undersized and overcharged!
<p>I have had 3 (and the last!) bad episodes at the Melrose Crossing branch.</p> <p> </p> <p>Absolutely disgusting!</p> <p> </p> <p>The first episode involved the drive through. There was nobody to take my money. When I got to the window for collections, the price had all of a sudden increased by R 40! This is all wrong.</p> <p> </p> <p>The second episode involved a half chicken meal I ordered for delivery. When this arrived I was surprised at the size of that poor chicken. Anything that small and thin should have been given a chance to live. The portion was TINY! I am sure that it was underweight.</p> <p> </p> <p>Last night, and might I add, for the last time, I gave the store a final chance. I ordered a chicken burger meal. When I got home, I opened the burger up, and after searching for a few minutes, I lifted a piece of lettuce up, and at last I found the chicken breast. It was minute.</p> <p> </p> <p>What is wrong with the portions? Or is this your way of making more money? Underserved and overcharged?</p> <p> </p> <p>This is unacceptable!</p> <p> </p>
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Nando's's replyOfficial
11 Sept 2016, 17:56There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. We do apologise for the delay in response, due to a technical error. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Best regards,
Nando's's reply11 Sept 2016, 17:56
Official
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. We do apologise for the delay in response, due to a technical error. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Best regards,
MH
Mark H's updateReviewer Update
12 Sept 2016, 12:08Boiler plate response! Thanks for nothing.
I received a call from your store, went in to get a "replacement" meal.
I was informed that the problem was the supplier. Nobody at the store takes ownership. If the supplier sends undersized portions, why do you still serve them to the customers?
I know why..... because you think your customers are idiots, and that is how you treat them.
MH
Mark H's update12 Sept 2016, 12:08
Reviewer Update
Boiler plate response! Thanks for nothing.
I received a call from your store, went in to get a "replacement" meal.
I was informed that the problem was the supplier. Nobody at the store takes ownership. If the supplier sends undersized portions, why do you still serve them to the customers?
I know why..... because you think your customers are idiots, and that is how you treat them.