Undelivered order but paid for with card payment

Item: Nando's
Rating: 1
Author: Itumeleng M

I'm very disappointed with Nandos Westgate today i placed an order 1/4 chicken with chips ,roll and liquid fruit juice, made a card payment to my workplace ,the Uber driver came and he didn't even call me or communicate with me ,he asked the security at the gate to go and call me while the security was on the way to call me at the reception ,the driver left with my order tried to call Nandos to report the issue some lady picked up the phone while i was explaining to her she hang up and i tried calling again many times they didn't pick up the phone till now I'm not happy at all bad service when I'm sitting here at work without no food i cannot place an order again because I'm scared that it will happen again. May i please get assisted with this I'm still waiting for my order ,this is unacceptable at all.

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Replies (1)

Nando's's replyOfficial

20 Mar 2022, 16:38

Good day

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to

improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)

Nando's's reply20 Mar 2022, 16:38

Official