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1 reviews | Active since Jun 2017

14 Jun 2017, 14:21

Unbelievable...I am never going to order or eat anything from there ever again

<p>I ordered food at 11:35 am,the order was processed and i was told by the lady who just took my order that the food should arrive in about 45minutes time,ok,so i waited,the delivery guy only arrived at my workplace at 13:45 pm and he started shouting at me when i asked him what took them so long and also if the food is still warm or not,i work in retail so customer service should have been Nando's first priority,i mean my boss even asked me why was the guy shouting at me beacause we also had clients in the store and they were also confused by the whole ordeal.Then i went and ordered Wimpy,15mins they delivered and I ate.</p> <p> </p> <p>THANK YOU Nando's FOR YOUR VERY TERRIBLE SERVICE.</p>

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Replies (1)
Nando's
Nando's's reply14 Jun 2017, 15:15
Official

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.


Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.


All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.

PERi-PERily yours,


The Nando's Customer Care Team


Customer care: ***

Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)