Unacceptable service ordering Nando's Online from Boskruin branch.

My Order# 1696/101785

I placed this order at 13:39 on 31/01/2019. Included on the invoiced amount was a R20 delivery fee.

Estimated delivery time was stipulated as 14:30.

I received a call from a driver of the store at 14:30. I could not make out what he was saying as the line was breaking up terribly (crackling) and he was not speaking clearly. I requested that he please call me back. 4 Minutes later I called back ( ********** 653) as I had not received the call back. I asked to speak to the driver, who then asked me "Should we deliver your order or are you coming to fetch it?". I told him that I paid R20 for the delivery so yes I am expecting it to be delivered.

It is now 15:06 and I am still waiting for the delivery of my order.

This follows a similar incident I had with my Order# 9806/89862, where I did not receive the Powerade Mountain Blast, which was included on the invoice. After struggling to get through to the store via the call center where the line kept going engaged every time I tried to call the call center, I eventually got through to the store and managed to get my powerade.

This is the last time I intend on placing an order from Nandos via your website. I don't experience these issues when I order from Mr Delivery. Why is your online ordering so painful? Why am I still waiting for my order to arrive, over two hours from the time I placed it? Am I going to receive my burger today? Is the driver going to spit on my food? Judging by how unenthusiastic he is to do his job, it would seem that way.

This is not why I chose nandos today. This is pathetic?

Get your act together Nandos Boskruin.