RS
Roan S

1 reviews | Active since Jul 2011

29 May 2017, 14:26

UNACCEPTABLE SERVICE NANDOS (ONCE AGAIN)

<p>Called to place a take-away delivery order. Firstly - you speak to a person whom does not have telephone manners. Cannot even hear what the person over the phone is asking me.<br />Place a take-away order and had to call Nando's an hour later to ask where the delivery is?<br />Raymond informed me that the delivery person is on his way.<br />Had to call Nando's again to inform them that I am now waiting almost 2 hours for my lunch - and still nothing.</p> <p> </p> <p>Our office block is 5 minutes away - I'm happy to pay the R35 they charge on delivery... but waiting approx 2 hours?<br /><br />This is also not the first time we've had problems with Nando's in Braam Fisher (Cantebury Crossing). Our firm orders platters from them for a meeting - and they say they can't deliver - because it's raining outside.<br /><br />I need Nando's head office to urgently look into this specific store - as the service is terrible.<br /><br />We pay for what we want !!!<br /><br />Absolutely unacceptable !!!<br /><br />I'm a proud Discovery vitality member also and on numerous occasions every month order from Nando's - for Vitality points and rewards...<br />What is the use in ordering healthy stuff from Nando's - if you can't even get them delivered to you!!!<br /><br />What's the point in supporting Nando's ?<br /><br /><br /></p>

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Replies (1)
Nando's
Nando's's reply29 May 2017, 20:36
Official

Dear Crsteyn

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)