Unacceptable service

I am writing to formally express my serious concern and disappointment regarding the service I have received from Nando’s.

On 8 August 2026, I placed an order through the Nando’s app. The payment was successfully deducted from my bank account; however, the order did not go through and I never received the order.

Since then, I have been contacting Nando’s Customer Service for over a week in an attempt to resolve this matter and have my money refunded. Despite numerous calls and attempts to obtain assistance, the matter remains unresolved and my money has still not been returned.

I find this extremely concerning and unacceptable. I paid for a service that was not provided, yet Nando’s continues to retain my money without resolving the issue. i will lodge a formal complaint with the National Consumer Commission (NCC).