Unacceptable Service at Nandos Tableview

The below email was sent to Nandos customer care, Sharon the store manager called me and up till today, the complaint has not been resolved.

Dear Nandos Team,

I hope this email finds you well. I am writing to express my extreme dissatisfaction with the service we received at Nandos Tableview on the evening of January 22, 2024.

Upon our arrival at 18:45, we encountered a lack of available tables and a store in disarray. The initial interaction with the staff at the counter was disappointing, as they were engrossed in their own conversation and seemingly indifferent to the condition of the store. Despite bringing this to their attention, the response was less than satisfactory.

Our order, detailed below, encountered multiple issues:

- 3 x Cabo Sosatie (2 with peri chips, 1 with plain chips) - 1 x Festa Fries - 1 x Sunrise Mojito 1L

The problems escalated when the chips arrived without spice, and the Cabo Sosatie was undercooked. Our attempts to address these issues with the manager, Mno, were met with a lack of apology and a dismissive attitude. Even after the replacement of the Sosatie with 1/4 chickens, the overall service and attitude of the staff, including eye-rolling and laughter, left us deeply dissatisfied.

Given this experience, I have decided not to return to your Tableview store and request a refund for the total amount on my slip, detailed below:

- Slip Number: CCHK 3365 - Table: 17 - Order Number: 365 - Time: 18:50

I expect an urgent response regarding the resolution of this matter. Your prompt attention to this complaint is appreciated.

Regards, Aqeedah