1 reviews | Active since Apr 2016
Unacceptable Service
<p> <span style="font-size: 14px;">I am very displeased with the service I received from Nando's recently. They delivered my order ONE HOUR AND 25 MINUTES late, without apologising, even though I stay less than a 5min drive away from the branch. As if that were not enough, they gave me the wrong beverage (330ml instead of the 1lt I had paid for), and, when I called them about it, told me the delivery guy would bring it to me when he was done delivering other orders, thereby showing me that correcting this error was not a priority. In which business in the food service industry is this acceptable? The delivery guy told me to take it up with the branch or head office. Furthermore, the burger I had ordered was a huge mess, having been squashed flat that it looked nothing like it should have, so that I couldn't tell one ingredient from the other, completely unappetizing to say the least. Also, it was mostly avocado and not enough chicken. So not only was my order delivered inexcusably late, with the incorrect beverage, but my burger looked nothing like anything anyone should ever eat. I'd like to know what Nando's is willing to do about this as I feel I've wasted both my money and airtime on that order. This is unacceptable!</span></p>
Good day Ayanda
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Good day Ayanda
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Good day Ayanda
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Good day Ayanda
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team