PK
Pearl K

1 reviews | Active since Dec 2014

16 Jan 2016, 04:37

Unacceptable behaviour

I have no idea how one cannot acknowledge a customer when she's right in front I mean seriously???? How on earth do u turn your back against customers waiting to place an order, have a conversation with your colleague on the side , then return to your till & scratch your head look straight at the entrance when we're right there. Just us 2<br> <br> I just dont understand. This is exactly what this cashier Nonjabulo did...I actually had to ask her if she was done with the previous customer & my partner asked if she wasnt feeling well. her response was a nod & a \i'm just tired"oh my god to us she seemed so upset to take our order I lost interest in speaking to her coz i just couldnt take it. No smile @ all like she could just beat us up.<br> <br> Oh my"

0
Replies (1)
Nando's
Nando's's reply16 Jan 2016, 11:18
Official
Hello Pearl_Joy,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)

Best regards,