Uber eats and Nandos Langehoven Park

I am booked in at a guesthouse in Bloemfontein and ordered from Nandos Langenhoven Park via Uber eats.I received burnt wings and chips with a roll.Paid R84 for the wings alone.Total order was more than R120.Reported the burnt wings to Ubereats expecting them to give me a call.Just now received a message the refunded R26 to my account for a late delivery.I never reported a late delivery.I reported burnt wings from Nandos.I then called nandos Langehoven park.Guess what the manager on duty tells me I must come to the branch or WhatsApp him the photo.Eventually he resolves to the WhatsApp message of the wings that he is told I should contact nandos head office.I have never seen such poor customer service.Not only did your food quality suck,but Tshepo your customer relations is just as bad.Why so ubereats and nandos deduct our monies from our bank accounts and not deliver what they promise us.