KN
Kealeboga N
1 reviews | Active since Aug 2017
26 Feb 2021, 21:09
Two missing rolls in my order.
I just need to find out something, I bought chicken, chips and two rolls at one of your stores at the Cresta Mall today and I was not given my two rolls however I only realized this at home, is there any possibility that this can be checked or if I can get a refund since I believe that there are cameras in the restaurant? This is happening to me for the 3rd time now, twice at the same store, once at the one accross the Cresta Mall, this behavior should be addressed, I'm sure I'm not the only one.
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Nando's's replyOfficial
28 Feb 2021, 11:10 Dear customer, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
Nando's's reply28 Feb 2021, 11:10
Official
Dear customer, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,