Truely pathetic service and quality

Nandos newlands west in Durban Can you have a bad experience 4 out 5 times from the same store in the last few months. This store just encourages be not to buy from them. They don't even smile at you as if they doing you a favor. Unfortunately you would think that one bad experience is just one of those things but 4 times out of 5. I know now why the reason why this store is so quiet and not being busy you expect good food and service. Every time I ask them for extra sauce, it is like they deliberately do not give any sauce at all and i am not exaggerating. 3 times for the same problem. Before I leave i ask did you put the extra sauce and they say you can check. How must i check...should i rip the packet open and check. They blatantly have no regard for customer service. It is the most undesirable Nando's I have been too. Its like they don't want to be there. Quality and service needs to assessed here. Just last week i called in and ordered directly with the store. I ordered 3 quarters chickens and was told to come in 20 minutes to collect. I go there 25 minutes later and there is no chicken on the grill. I have to wait for them to come to the front and find out what happen. Even the manager was in a daze. The cook comes and takes out the chicken from underneath the grill and then starts cooking.. Others come in to buy and they turn them away and say there is no chicken. When i come home with the order there is no sauce on the chicken and its the wrong flavor. Do you think i can complain at that part of the nite. It is truly pathetic service and quality. Never again. You got funny adds but ur food and service is something else. I rather go to Pedros.