SP
Shandre P
1 reviews | Active since Dec 2013
03 Jan 2020, 11:58
Tokai Nando's service was terrible
I always buy my nando's from the tokai branch but this time i was so disappointed. I walked into the branch and the service was terrible firstly, the floors and tables were all dirty. I walked past every seat to find a clean one. I had to eventually call a waitress to clean. The look she gave me was terrible customer service when i requested the floor with chips all over to be swept. I continued to order two cheese carnival burgers but guess what they refused to put cheese on a burger which should contain cheese. To top that off our drinks arrived after we ate because i had to get up from my supper and follow up on our drinks. I have written nando's tokai off after such ****py service.
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Nando's's replyOfficial
03 Jan 2020, 14:49Good day Kha****a
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
Kindly contact Nando's customer care on the details below, and provide the case no CAS-385348-L3B2Q3
PERi-PERily yours,
The Nando's customer care team
***
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
Kindly contact Nando's customer care on the details below, and provide the case no CAS-385348-L3B2Q3
PERi-PERily yours,
The Nando's customer care team
***
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays
Nando's's reply03 Jan 2020, 14:49
Official
Good day Kha****a
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
Kindly contact Nando's customer care on the details below, and provide the case no CAS-385348-L3B2Q3
PERi-PERily yours,
The Nando's customer care team
***
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
Kindly contact Nando's customer care on the details below, and provide the case no CAS-385348-L3B2Q3
PERi-PERily yours,
The Nando's customer care team
***
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays