Time Consuming

<p>I am the first to say that I love to order and eat at Nando's. However on Thursday the 27th of April, that was somewhat not the case. My wife had placed an order at 18:25 and we received a SMS confirmation of our order which read that we would receive the food at around 18:45, fantastic....not the case. At 19:15 we phoned to enquire when our food would be delivered, which were then told that it's been a busy night and that the food has left the premises and it was on it's way (I mean i can understand that it gets busy, so understandable). At 19:44 we phone again, as you can imagine we are a bit ticked off to say the least, we ask again how long do we need to wait for our food as we had ordered this over an hour ago and we told that the food had left the store 30min ago. We then get told oh sorry we been busy and the food is leaving the store now. NOW!!!!!only over and hour after the fact that we had placed the order and was told that the food had already left 30min ago from the store!!! We ultimately asked them to cancel the order alltogether as we had enough waiting for the food which we had ordered over an hour ago. This is unacceptable and the worse thing is that management has yet to contact us to even apologise for the poor service that we had received that night. I hope that Nando's SA see this as I can fully understand that franchise stores get busy and sometimes there maybe a delay in the delivery of the food, had we had been sit down clients how was that acceptable, if it is not then how is that acceptable for clients who place their food for delivery.</p>