FP
Fathima P

1 reviews | Active since Jun 2013

07 Apr 2015, 12:21

this is the service we need

On Saturday 4th I took my family out to the ladysmith nandos. Placed an order for the family promo u guys had. The cashier was just to rude and snobbish and didn't want to give us what we wanted. As a result I demanded to speak to the manager who explained to me that it was nandos head office who said they cannot give so-many flavours of chicken to us. But he was going to do us a favour. We purchased the meal and ate in nandos. However what really got my attention was the \Top Friendly Service"we got from Zodwa she brought our food with a smile served us with a smile etc I cannot explain how happy we were. This is the service we need at the front cashiers. This is the feeling we want when giving u our money not a sour cashier (which we had that refused to smile or greet). Nandos ladysmith needs more staff like Zodwa. Keep up the excellent work Shafee and Zodwa. """

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Replies (1)
Nando's
Nando's's reply07 Apr 2015, 13:56
Official
Hello Fatz786,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We are therefore thrilled to hear that the service you received was worthy of a happy chirp, and thank you for the positive feedback.

We will pass on your praise to the team concerned so that they can continue to provide you with the exceptional chicken and service you have come to expect. We look forward to welcoming you back at your favourite Nando's restaurant soon.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)