Thieving Nando's doesn't care about it's customers.

I ordered food from Nando's Banbury via the Nando's app on Friday 08/03/2024. The food was not delivered, however the driver completed the order and said he had delivered the food, I informed Nando's and they asked the store to call me back, which they did and said they'd follow up with the driver. So on Saturday they called to inform me that they were preparing my food and would have it delivered, but I asked them to refund me instead as I had left Joburg that morning. They then told me that the driver apologised & would refund me the next Thursday, to which I politely rep**** that I had no business with the driver, I had given my money to Nando's & as such I expected my refund from Nando's & Thursday just seemed too far. I posted on X and they rep**** via DM that I would get a call from their customer service within 24 to 72hours; today it is Wednesday, I still haven't received a call or my refund.