1 reviews | Active since Jul 2015
THEY WONT RETURN MY MONEY
On June 27, 2015. I went into Nandos at Broadway, Durban North to place a food order amounting to R354.00. I immediately cancelled the order due to a number of reasons. The order was cancelled. <br> <br> I made a card payment for the order. The shop manager refused to refund me my money back into my account. He referred me to their central office. The manager on advice from Head office said my money will be in my account in 48 hours. I left all my details with the shop manager. The money has not been returned to my account. I made so many trips to the shop and I have been refused help from both the head office and the Nandos branch. I've called the call centre countless times and all I've ever gotten back was an...\ I'll follow up"";they cannot debit the Nandos account.<br> <br> I am utterly disappointed and upset because Nandos is acting like this is their money! Everyday I am calling their call centre with a reference number to my issue and i am getting no help.<br> <br> I am totally disgusted!"""
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***