1 reviews | Active since Jul 2015
There's nothing we can do
I ordered a meal for 3 at Nandos Kenilworth and the food was very disappointing:<br> 1. My chicken stripes was so burned and over cooked to a point it tasted like biltong <br> 2. All the chicken was dry even after I expected extra sauce<br> 3. The rice was dry and yet again I ordered extra sauce on the rice <br> 4. The manager told me the kitchen was busy at that time and that is probably why the order was dissatisfied<br> 5. I ordered 2 garlic rolls and only 1 arrived<br> <br> I am a regular customer and now I'm so over of the lack of service and poor response and I find myself ordering more food as this food was so horrible and after a day of fasting myself and my guest are very disappointed <br> <br> The manager advises the next time we order we should ask for her and she will make sure our order is proper but she refuses to remedy the situation now.<br> <br> Never eating there again!!!
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays
Best regards,
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays
Best regards,