DB
Debbie B

1 reviews | Active since Sept 2015

25 Sept 2015, 17:31

Theft by Staff

We ordered Nandos to eat in at Gateway and were told that the food would be served in a bag and we could request plates from the staff. We went and sat at a table outside once we had received our food, without thinking I put my apple cell phone on the table next to me. During the course of eating our meal one staff member eventually offered us plates which we refused as meal was almost complete. As we were finishing our meal the lady who cleans the table came and cleaned the table and in the process pocketed the phone, as we were sitting in a corner table and surrounded by plants there was no way for someone to walk past and pick up the phone. She knew what she was doing as she immediately turned off the phone. The Manager on duty was not particularly interested in our problems and we were told that we needed to report to the police and then they would view the CCTV footage. I have reported to Nandos and await their response.

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Replies (1)
Nando's
Nando's's reply26 Sept 2015, 11:26
Official
Hello Debbie Beaton,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)