1 reviews | Active since Jul 2016

25 Oct 2018, 21:41

The worst service ever

It is really disgusting how Nandos Service is now. I place an order at 19:00 & the order arrives 2hrs later hotpot spilled in the pack & order was even incomplete missing a quarter chicken. *********** manager Sipho from Bonaero Park all he could say is sorry the driver is already gone home there's nothing I can do. Ohk so I phoned the call centre again *********** team leader Abigail who also did not return my calls her excuse was that she is not the only team leader. I do not want a voucher or some apology I want my money back & My airtime I wasted over R29 calling you stores back & forth

0
Replies (2)
's update26 Oct 2018, 14:46
Reviewer Update
No one has contacted me, so wasted my own time and calling your useless still complaints department and I was told by the complaints consultant that he does not deal with social media complaints I have to wait for the turnaround time. So why the hell do you have a complaints department if (when as a customer I phoned since you guys did not call me) you will still fail to attend and resolve our complaints. Sibusiso from the complaints department find another job instead because you have no urgency in you or customer service.
Nando's
Nando's's reply28 Oct 2018, 10:39
Official

Dear Lihle,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 1pm (Including public holidays)