The worst horrible service and food anyone can get from nandos Oxford Street in East London

My word, I have been buying nandos at this particular store before and to be really honest they always knew how to deliver exceptional food. My word yesterday 09/03/2024 I bought a chicken plater for R630 I asked for 2 different flavors at first I was shocked to hear that they don't offer 2 different flavors because I normally buy it like that all the time, ok I manage to get it. When we get to our hotel and open the box the chicken doesn't have any sauce on it none whatsoever, it was gonna be ok if they did put it even if it's tiny still it would be something lemon and herb chicken was super dry and tasted so horrible the tangy tomato the sauce was so tiny to a point that you would say they should have just not put it like they did with the other chicken, they wings didn't have sauce, they corn didn't have any sauce. I called the store numerous times to no avail. Eventually I managed to get hold of the manager ubabalwa and guess what she said I should bring the chicken myself cause they don't have drivers mind you I don't have driver as well cause I don't stay in EL we are visiting here so to her I must pop out money for uber to get to their store after I spent so much money to buy the food. She said she will call her boss and ask him what to do but yena she is willing to do the plater again tomorrow 10/03/2024 but then she called again and said her boss is refusing to redo the plater he said the is sauce on the chicken I should have asked for extra sauce. Mind you the chicken doesn't have any gave them an option to even taste it to see if the is any kind of sauce on that other chicken even on the wigs. They never called me till today 10/03/2024.. the worst part they don't even acknowledge that I spent my money and that I am a customer. Most worst of it all is the boss saying I am lying about the sauce and sad part is that this person was not even in store when I bought this food