1 reviews | Active since Aug 2013
The worst customer service ever!
My sister who's visiting from the UK took us to Nandos last night. We bought 2 quarter chicken meals with spicy rice as takeaways and when they gave us the food we asked for 2 sachets of the peri peri sauce and the lady at the till blatantly said no, we cant get it because we did not buy chips with our meal. We told her we don't like chips and would still like the sauce with our food because at the end of the day we did buy 2 meals and deserve to get our money's worth. The rude lady said we can check other places pointing at Steers and Debonai they also have their own rules. Then Archie budged in the conversation and told us we were not getting anything, he doesn't care if we complain or not. I find this extremely unsettling considering the prices at Nandos are forever increasing and yet the store comes up with these rules to make a customer's experience so **********. The customer service at that Nandos in Rondebosch is shocking to say the least. It was my second time going there this week and its definitely my last! Never again! That lady and Archie have no regard for customers or building rapport for that matter. You absolutely cannot address a customer like that. Unacceptable!
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***