LN
Lebogang N

1 reviews | Active since Nov 2015

15 Dec 2017, 16:33

The sad case of the missing Roll!!!

So, I went to Nando's Broadacres last and and got myself a 1/4 chicken with chips and a roll. Whilst waiting for the food, one customer decided to be an A** and demanded that the lady who was dispatching the food, give him extra sauces. The manager didn't do anything to protect the staff member as I think he might have been scared to call the customer to order. The customer finally go what he wanted and left the store.

Whilst still feeling guilty about not having helped the lady and we all stood there and said nothing, I collected my food and left the store only to discover when I got home that I was not given any roll. I feel sorry for the lady with regards to what happened to her but I feel that it's not on that I should not get my full order considering the fact that one has to apply for a bank loan just to buy a 1/4 chicken with chips and a roll. This is not on.

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Replies (2)
Nando's
Nando's's reply16 Dec 2017, 10:26
Official

Dear Lebohang

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)

Nando's
Nando's's reply16 Dec 2017, 10:26
Official

Dear Lebohang

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)