1 reviews | Active since Nov 2016
The Mother of All ****ups
We had 4 incidents in the last 4 days with Nandos. Firstly; On Monday: We ordered via the Call Centre and we specifically requested 16 Quarter meals. The consultant was told that we have a budget of R60 per head. The consultant further told us that he would arrange meals with drinks for R52.80 per meal. when the meals arrived the cost was above R64 each. Upon calling the call centre numerous times the and holding the consultant eventually accepted their error - nothing was done (we still paid the extra cost)
On Tuesday: We ordered the meals to be delivered and the delivery charge was not included in the bill - for which we had already paid for when it arrived. Unfortunately we had to make an extra payment for the the delivery when it arrived.
On Wednesday: We ordered our meals at 15h00 to be delivered between 18h30 and 19h00. The meals were delivered at 16h00 which meant that we ate cold food at 19h00.
On Thursday (today): We ordered on We ordered our meals at 15h00 to be delivered between 18h30 and 19h00. The meals were delivered at 16h00 which meant that we will eat cold food at 19h00. Further to that we ordered 20 meals and 22 meals were delivered. Even more concerning was that the drinks with the meals were not delivered and we ordered 5 meals with Spicy Chips and the rest with Spicy Wedges - the entire order was delivered with chips only.
This is utterly disturbing that we can be accommodating of poor service for so long. Perhaps the PeriPerily is too much to Handle!
#Themotherofall****ups
Good day.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Good day.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team