1 reviews | Active since May 2016
The manager told me to eat dry pap (without relish)
I felt like some pap & relish to go with my quarter chicken. But because there is so much inconsistency across Nandos branches (sometimes they make tasteless brown soup instead of proper tomato relish), I asked if I could get a taste of their relish, to avoid having to eat soup. The manager, Charmaine Nasiyaya, would not accommodate my request. Instead, she suggested that I eat dry pap (because other people do!!!). She did not even bother to address me directly, she spoke to the lady who was helping me, in a language I did not understand, which I found rather rude. Her entire demeanor was unfriendly and I got the sense that she would rather have me leave without buying, than to let me have half a teas**** of relish to help me make up my mind. I do not think my request was unreasonable, considering the context I have given. Her "f#*k you" attitude was rather unfortunate. Ester (the cashier), on the other hand, was very friendly throughout the entire exchange. She's the reason why I'm giving two stars instead of one. The food was also really nice. The relish (which I took a chance on) was quite good. So was the pap. Kudos to the kitchen staff. In fact, those people deserve a star too.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)